Refund Policy

I strive to best serve our customers by producing top quality products of excellent value, combined with personalized customer service.

If, for any reason, our products or service do not meet our high standards or yours, I want you to tell me.  If you find the lead cast bullets are not what you expected you can ship them back for a full refund minus the shipping.

For merchandise other than lead cast bullets All refund requests must be made within ten calendar days from the date the order was delivered and must be received by us within fifteen days from the date of delivery. All refunds must be returned at the buyers expense and must include a return authorization number. Original shipping charges are not refundable. All refunds are subjected to a 20% restocking fee.
 

You may not return loaded ammunition or special orders for a refund but If there is a problem I will not leave you hanging get in touch and we will see what we can do about it. Do not ship anything back until you first contact me, and shipping will not be refunded.

Order Cancellation Policy:

You may cancel an order ONLY if you contact us prior to shipping. We ship 90% of all orders within 36 hours of being placed, so you must contact us immediately if you wish to cancel your order.

 

Shipping policy

Your order will be shipped as soon as its assembled, I try to keep all cast bullets in stock but not sized, once the order comes in the bullets are sized and packaged and shipped, and normally this is in 1 to 3 days if the bullets are not made and need to be cast it can take 3 to 7 days. If the order will take longer than 7 days I will send you an email and notify you.  Rigger weights should be in stock, if not they are made ASAP. Lead bullets and all the rest of the lead products will be shipped by U.S.P.S. flat rate postage. Ammunition orders will be sent by UPS. If you want detailed tracking information, you must select UPS options during checkout.

For local customers pickup is available.

If there was damage by shipping its your responsibility to notify the shipper. I strive to package things so a monster could not hurt it but the carriers still manage.

For example one time they exposed a shipment of bullets to such heat the wax melted off the bullets and wound up re-hardening in the bottom of the bag in a solid chunk. The customer though it was a "do it yourself" kit, I assured him it was not shipped that way, and we got him some new bullets. But he had no way of knowing they were damaged. If the box is damage you must notify the shipper I will not pay for there carelessness, so save your self the bother and me the money and report it.

Thank you I look forward to your business.